FAQs

Frequently Asked Questions

How do I change my batteries?

Click here for illustrations and instructions!

What type of batteries do I need?

The majority of our light-up LED products require two CR2016 3V batteries, which are sold here and pretty much everywhere else too.

How long will one set of batteries last?

One set of batteries will last approximately 20-25 hours. Unfortunately, despite leaving our warehouses with fresh juice, sometimes our products arrive their final destination with less-than-fresh batteries. This of course is accidental, but it happens. If you're dark after a seemingly short period of time after purchasing, please try new batteries before sending us a desperate, light-seeking email. (*Note: In sub-freezing temps, customers have told us their batteries don't last as long, so as temps drop, load up on juice!)

I replaced the batteries, but my product is still dark. Now what?

Just send us an email; we’ll take care of you.

My product is behaving oddly - help!

Sometimes low battery power causes odd behavior (eg, a LED off after any sort of impact). Please try new batteries, even if you just got your product. If it’s still not right, send us an email, and we’ll help you see the light again.

Do you sell missing pieces/parts?

We only sell batteries. If you need something else, let us know and we’ll see what we can do.

Can any of these light-up LED products get wet?

Indeed they can - all of our products are water-resistant, and they float. However, because they’re not water-PROOF, we recommend that you take apart your product after you’re done playing w/ it, remove the batteries, dry everything off, and allow it to air dry before re-assembling. This will prolong the life of your product.

Is 185 grams too heavy for a flying disc?

We don’t think so. While the FlashFlight disc is indeed heavier than the usual 175-gram ultimate disc, we found that the 185-gram prototypes flew farther and straighter than our 175-gram prototype discs, which were actually very unstable. In addition, we found the 185-gram version could slice through the wind a lot better than the lighter one. Skeptical? Give it a try! If you're unsatisfied, send it back for a full refund.

Where can I buy locally?

Our line of products is available world-wide. Drop us an email and let us know where you are; our sales team will hook you up.

I have a retail suggestion!

Awesome - write us an email with contact information; we’re all ears.

Do products come w/ any sort of warranty?

Indeed they do - Lifetime! Read about it here.

I still have a question …

Contact us; we’re happy to help.